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Over the course of my career, I have conducted quite a few independent research studies. One was Client Language and Behavior. The researched showed that typically, the client is requesting styles that aren't suitable for the climate because they are new to your climate and are unaware that the products and style must change as well.
This creates an amazing opportunity for you to educate your client by asking: "Are you new to living in a dry climate?" 9 times out of 10, the answer from the client will be "yes!" This is your chance to offer your alternative solution which are the products and styles you offer and ask if there is a day and time that works best to schedule.
Not only have you educated the client but you also have made a great first impression and most times, you also have gained a new client!
If you still have questions, you can reply and post it here.
If you need more information on this topic live, join me every Monday on Google Meets starting Monday April 6, 2026 and every Monday after at 12pm MST to ask any other questions in real time!